Earlene K Yuv

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Verified Reviewer

Not satisfied with service provided.

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West Shore Home - Not satisfied with service provided.
West Shore Home - Not satisfied with service provided. - Image 2
West Shore Home - Not satisfied with service provided. - Image 3
Having to get caulking redone multiple times. One technician informed that prior service was done too thinly, now it's packed on top.
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Preferred solution: Price reduction

User's recommendation: Go to another company

steve k Aeg

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Verified Reviewer

They said would cost 10,500 ,when I told them that was too much, they said we can do it for 7,500 if you do it today. I refused there offer, and got a real tile shower for under 4,000, they are joke!

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When they came out, they gave me a price of 10,500 to transform my tub to a shower. I said that was too much, they said that if I signed today that they would be able to do it for 7,500. I told them that was still too much and I found a contractor to put me in a real tile shower for only 4,000. When I realized I could get a real tile shower for half the price of what West shore wanted I decided to have a professional contractor put me in a new shower.
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Preferred solution: Nothing from them

1 comment
Guest

wow.....What state are you in?............

Marilyn L Maj

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Verified Reviewer

No stars for you

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First took longer than 1 day as advertised. Salesman was told we weren't good at email & to mail or call-never did.

Still have not seen a complete estimate. Man showed to clean with alcohol not right. We live in mobile home so should have been told not good for us. Wasn't told you can not adjust water flow can't wash a dog (have 4 recuses) Really wanted nice showers.

First water temperature control was wrong on one, rod too high for curtain came and fixed. These are supposed to be for elderly disabled people. What a joke. Floor and walls are slippery, and now he has fallen.

Handrail came loose and the curtain rod came down. They're coming to fix we'll see. Putting something on floor. Do not blame the workers,blame this company for their miss leading sales and ads.

Feel this job should be about half the price.

Do not use this company. Would like a reduced amount to be paid don't know how to see estimates or purchase agreement don't know how to show pictures

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Loss:
$32000
Cons:
  • Not honest too pricey

Preferred solution: Price reduction

User's recommendation: Don't use if old disabled have kids or animals

Marilyn L Maj

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Verified Reviewer
| map-marker Midway, Georgia

This product is unsafe especially for the elderly

This is one ignorant company just in it for the money. Ignorant from sales, advertisements, to customer service. Not one person said they were sorry SO fell.(Slippery) The price is way out there for the product. No one really listens to you about anything just happy you signed their tablet. Now I have slipped sideways into their high dollar shower chair and am cut by the metal. These products are so unsafe especially for elderly and disabled. Want our old showers back. Could have gotten same showers from Lowe's for far less money. We thought we were getting spa/like 5 star showers. Very disappointed,very unhappy, very scammed,very financially exploited. Not good at this online stuff. Still never seen estimate or the design. Have asked for phone calls & snail mail. What should we do? Don't know what. They should come put safe showers in, reduce their price, show us a safe design first . Feel so abused& used. Big deal they will fix things like the grab bar,put something down so not so slippery, put curtain rod back up Wow! Can't fix SO's shoulder ( still hurting) can't fix my cut. Rip off, ignorant company
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Cons:
  • Not honest too pricey
  • Not safe
  • Financing predatory leding

Preferred solution: Full refund

User's recommendation: Only use this company if you are into abuse

Marilyn L Maj

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Verified Reviewer
| map-marker Midway, Georgia

This company products not safe

This company is totally ignorant! Their sales, their ads, their customer service.They are all about the money and how to deceive people especially the elderly. We thought we were getting 5star/ spa like showers- got what Lowe's could have done for far less. SO has fall - no sorry to hear that from anyone at WSH. Grab bar came loose shower rod came down. He is still hurting from the fall. Wow WSH came and fixed. Can't fix shoulder. Now I have cut myself on their shower chair. Totally unsafe for elderly disabled people. Water pressure not adjustable so can't wash dogs. WSH says shouldn't wash dogs in showers. Since when? This company is a scam just in it for financial gain. Their price is so high you think you are getting top of the line products . Want old showers back were much safer. We were financially expliored scammed abused Will keep telling everyone we can even tho not good at online. Solution put old sheets back in, put spa like showers in, safe products, reduce the price
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User's recommendation: Not safe don't use

Renae J Nfu

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Verified Reviewer
| map-marker Mckee, Kentucky

Had a screen replaced in the door that was installed

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Ryan Rickey was very polite and courteous when replacing the screen on the sliding side door. The company has fixed any problem I need done.
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swoope s

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Verified Reviewer
| map-marker Bellevue, Washington

False advertisement they do not or will not do the entire bath...room just shower tub

we wanted the entire bathroom like their advertisement said.. when we tried to cancel the contract was signed Thursday at 9 we callled Friday first thing they would not let us cancel..but they said if we had sent a letter... well excuse me phone call is faster than UPS... sounds to me all they want is money and now we are stuck with them having to do work that we do not want them to do... and I pray they get it right because I will write another review...Right now I am not happy about them coming in my home I don't care how many pictures you show me because we all know pictures can be altered to show people what they want...
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User's recommendation: None at this time

swoope s

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Verified Reviewer

False advertisement wanted out of the contract

We signed the contract at 9 p.m., called after the third day, first thing in the morning... told we could not cancel... but yet, they said if we had sent a letter in the mail.. well, excuse me, a phone call is faster than snail mail... really do not want them in my home.. do not trust them, they could have cancelled our job.. all about money.
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Preferred solution: the contract

User's recommendation: as of now no

Anonymous
map-marker Baytown, Texas

Beautiful Job

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Houston West Shore Homes - Thank you for sending the best three men you have to my home. Randy, Bryn and John did an excellent job remodeling my bath to shower and the floors are beautiful, what a great job. They were friendly, knowledgeable, professional and easy to talk too. I would recommend West Shore Homes to my friends.
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User's recommendation: I recommend West Shore Homes

william m Mxg

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Verified Reviewer
| map-marker Bedford, Texas

Spamming from 6 numbers so far

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I now have blocked two texts and four phone calls with all six being different numbers from West shore homes they are excessively spamming and it's very annoying... i mean you can't even block them because they have so many numbers.. So if anyone else has experienced this somebody needs to report this to the Better Business Bureau and whoever because they should not be trying so hard to find ways around people who already have blocked them.arebuyer bew.
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Ben S Oil
map-marker Sanford, Florida

Horrible company and needs to be shutdown

High pressure sales tactics. Will bully you into signing to lock in a price, but its actually a contract for work to be done. Avoid at all costs! Cheap materials for double the price. You will never get them out of your life once you call them. They wont mention a 35% fee if you decide not to go through with the work. You will forever be harassed for a payment when you repeatedly tell them you dont want work done by them. They need to be shutdown. Unethical business.
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Loss:
$5000
Cons:
  • Horrible people worst exp i had with a contractor

Preferred solution: Full refund

User's recommendation: Avoid!

1 comment
Guest

They filed a hard credit review without my consent that lowered my board score on a contract I had not accepted. refuse to do anything.

having to file charges and have them investigated.

I don't care what your ecpietence is with these people they are under handed, not forthcoming and prey on heretics big time. Be very cautious if engaged in a contract with them perhaps the worst had yet to come but believe me it will and you will have agreed to it

Anonymous
map-marker Lewes, Delaware

Shady underhanded nate and switch

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They, without my approval and before terms were agreed upon submitted and self endorsed a Hard run on my credit to get a third party lender approval amount more than three times the final agreed upon price which wasn't made until 5 hours after they submitted a hard run on credit that I had not agreed to. lying no good bastards now causing me to jump through hoops to get it straightened out. I hate these people and this company with a pasdion
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User's recommendation: Stay away. Their financing schemes and high pressure sales will kill you

AngelaandMatthew F

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Verified Reviewer
| map-marker Columbia, South Carolina

I am not happy with my new shower

West Shore Home - I am not happy with my new shower
West Shore Home - I am not happy with my new shower - Image 2
West Shore Home - I am not happy with my new shower - Image 3
West Shore Home - I am not happy with my new shower - Image 4

I just had my new shower installed on 05/12/2023 and I have to say I am less than satisfied with it. I would first like to say the sales representative was very nice, polite and professional.

The installer was also very professional and courteous. However the sample of what I picked out and the picture I was shown is not what I have ended up with not to mention it has been a week and I have not been able to use my shower yet as the glass (That I am having to pay extra for) will not be in for another 7 to 10 days. Your company advertises complete bathroom but fails to mention the glass is a seperate cost. The cost for this shower install is way overpriced for what I received.

To begin with not as much work was involved with the tearout and repair than originally thought or quoted, so where is my credit for the less materials and labor added for that? To be honest I was expecting a beautiful custom shower once the job was completed but instead what I got was a shower I cant even look at. The installer did not pay attention to the pattern on the 3 different panels ( I understand that thy will not match perfectly) however if he had looked at them before cutting and installing he would have seen he needed to turn the large wall sheet of acrylic upside down and it would have been a better flow of pattern. The color of this shower is NOT what I picked out.

This shower has a green tint to it, what I was shown and thought I ordered was more of the brown and grey tones, I have repainted my bathroom since the install to try and make it look better however it is not working for me. This needs to be corrected, either order the correct color and have the installer match the pattern or let me choose a different acrylic altogether. For $17,000.00 (which I am sure only cost you a very small fraction of that) should be what I want and I should be happy with it. I have pictures of what we were shown vs what we got.

I am hoping your company will stand by this and make it right for me.

5-19-2023:

The sales rep came back to look and tried to say there was no way to match the design. He said the color is what i picked out ( unfortunately the color matched his sample) however his attempt to prove his point about the design failed. His sample matched the design perfectly so in short had the installer paid attention it would have matched. It still would not have made it a $17,000 shower but would have softened the blow a little better.

The sales rep was going to get with his GM and let us know if anything can be done. The pony wall (their term not mine) was not finished, and he said they weren't supposed to finish it? What? Why not?

That was in the contract to build a pony wall as part of the shower, so why would it not be finished? We have not heard back since the sales rep left. I will attach pictures of what I thought I was getting vs what I got. Oh, and did I mention the glass is going to be another $2,700.

1st picture is what I thought I was getting. Other pictures are my shower, pony wall was finished by my husband.

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Cons:
  • Over priced misleading high pressure sales etc

Preferred solution: The walls fixed so they match and if that is not possible then they need to let me pick another design/acrylic. They need to pay for half of the glass work as we have not been able to use our shower.

User's recommendation: DO NOT USE THEM!

5 comments
Guest

Wow! That match-up is terrible!

Guest

I was considering using them, I'm so glad I read your review. I wont make that mistake. Thanks, I hope you get your problem resolved.

Joshawa Aow

Way over priced for the project. The consumer is paying for their massive TV ad’s

Guest

I would not believe the ads for west shore homes. Anyone who advertises "free installation" is certainly making 2 or 3 times overpriced for the material. This is my opinion.

Guest
reply icon Replying to comment of Guest-2341794

I would never use this company to upgrade my bathroom. They came out two years ago and quoted us $10K or $12K. I had a local contractor remodel our master bath for under $4K, which was $2500 for the labor and we furnished the material of our choice, which was a black & gray vain tile with Matt black shower fixtures, niche and frameless glass door.

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Anonymous
map-marker Pittsburgh, Pennsylvania

No response to problems

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Had a steel door and screen door installed. Wood Frame around door was marred. Told guy and he handed me a tiny bottle of paint like white out. Screen door handle broke and they won't respond to me.
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User's recommendation: DON'T EVEN!!!! DON'T WASTE YOUR MONEY

Shannon C Ztc

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Verified Reviewer

This is a wonderful company.

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My experience with this company as a customer was so positive that I wanted to work there. Now that I'm an employee, I can say that they truly care about their customers and making each customer's home safer, more beautiful, and more valuable. They go above and beyond to serve their customers.
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User's recommendation: I strongly recommend working with West Shore.

Anonymous
map-marker Miami Beach, Florida

Dissatisfied customer service

Updated by user Mar 11, 2024

He just called,listened,apologized,and wanted to try and save a lost sale

Original review Mar 06, 2024
Had a representive from west shore come to my home today. Very dissatisfied with her,ended up asking her to leave,at the time of visit My realtor was there and said he would have told her to leave immediately I would really appreciate a call back in regards to this situation. Please excuse my language but she had *** in her blood.ive done bath remodels in the past,so i wss aware of what i wanted,and she made me fill As if i knew nothing. Cant rate at this point
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